UniSense AI

Almost every business already has more demand than it converts. A property developer selling sixty units a year is not short of enquiries; they are short of follow-up. The enquiry arrives at nine in the evening on Facebook, the team sees it at eleven the next morning, and by then the buyer has spoken to two other developers.

Nobody is being lazy about this. Answering every channel within minutes takes headcount, headcount costs money, and a team that size is not affordable at the margins most businesses actually run on. So enquiries get triaged, and the ones at the bottom of the pile go cold.

The second loss is harder to see. When a customer does convert, the context of how they got there lives in one person's head or in one channel's history: what they asked, what they objected to, what they were promised. Some of it drops at every handoff. By the time they call support, they are explaining themselves from the beginning to someone who has never heard of them.

Automating the front office has been possible in English for a decade. It has not been possible here, because the sentence a customer actually speaks mixes Bangla and English inside a single clause. The banking nouns stay English and the grammar around them is Bangla.

Models trained on clean translation pairs have never seen that shape. They transcribe the script they recognise and drop the rest, which is why global platforms score well on benchmarks and badly on your call recordings. Ours were trained on code-switched speech from the start, since that is how people speak.

Each agent has one job and a boundary around it. Find sources leads and qualifies them. Convert calls within minutes and keeps following up until there is a decision. Onboard collects the documents and opens the account. Retain watches for the signals that come before churn. Support answers questions. Collect chases what is owed without souring the relationship.

They add up to more than six separate tools because they share one view of the customer. An objection raised during the sales call is still there for the support agent a year later. There is no handoff for anything to fall out of, only one record that six specialists work on.